1. DEFINITIONS
For all purposes, the Italian language version of these General Terms and Conditions of Purchase (“General Terms”) shall be the original, governing instrument and understanding of the parties. In the event of any conflict between the Italian language version of these General Terms and any subsequent translation into any other language, the Italian language version shall govern and control.
These General Terms apply when you buy goods from our website www.taxivision.it (“our Website”).
All goods presented on our Website are directly sold by TAXIVISIONUNO SRL (“TAXIVISIONUNO SRL”). TAXIVISIONUNO SRL is a company based in Italy and registered with VAT number 10842490012. Our legal address is in Via Giuseppe Verdi 21 – 10124 – Turin, Italy.
2. GENERAL
2.1 All goods on our Website are offered for sale to natural persons who are 18 years or older, freelancers, professional firms, partnerships and companies.
2.2 Any form of resale, rental or transfer of the goods purchased on our Website for commercial or professional purposes is strictly prohibited.
Declaration of intellectual property (Copyright)
It is strictly prohibited to copy, duplicate, publish, download, forward to others, transmit and broadcast with any means and in any form the information, data and images on our Website. You may only keep one (1) copy on one (1) computer for your personal offline use, for non-commercial purposes, in accordance with local copyright laws and with the intellectual and industrial property rights owned by TAXIVISIONUNO SRL.
Any form of forgery and use of said materials for other purposes constitutes copyright infringement.
All trademarks and service marks on our Website are owned by TAXIVISIONUNO SRL, or have been licesed for use to us by their respective owners.
2.3 TAXIVISIONUNO SRL may change or amend these General Terms at any time. You are only required to accept the General Terms in effect at the time of your purchase.
2.4 Please read carefully the following General Terms.
3. PURCHASE – CUSTOMER OBLIGATIONS
After successfully placing your online order, you undertake to print and save these General Terms. As a mandatory step in the purchase process, you are asked to read and accept said General Terms, and to read and accept the specifications of the product you intend to buy, in accordance with articles 3 and 4 of D.Lgs. n. 185/1999.
It is strictly forbidden to enter false and/or fictitious personal data in the procedure through which you enter into an agreement with us, and through which we acquire the information needed for any further communications with you. Personal data and email address must be real and must belong to you. They cannot belong to third parties or be fictitious.
It is strictly forbidden to register multiple identities all belonging to the same person, or to enter data belonging to third parties. TAXIVISIONUNO SRL reserves the right to take legal action against any violations or abuse in defense of our own and our customers’ interests. By filling in the personal data sheet during the registration procedure, you accept to enter into an agreement with TAXIVISIONUNO SRL and authorize us to exchange further communications with you. You also authorize TAXIVISIONUNO SRL to give your non-sensitive data (such as personal address and phone number) to the couriers we work with, as needed to safely deliver to you the goods you purchased from us.
3.1 For each of our products, you can view a dedicated space on our Website showing the article’s photo image, unit price, colours and different sizes available (if applicable).
3.3. When you choose the products you wish to buy, a description of said products will be placed in your Cart, together with one or more digital photo images of the same products to provide you with a faithful representation of the articles we are selling you through our Website.
3.4. To view the selected products and the total amount of your order, click on the Cart icon. Please check carefully the contents of your Cart before confirming your order. Fill in our purchase form following the instructions on screen and confirm you have read and accept these General Terms.
3.5. Should you need to modify your order (i.e. choose a different product or change the quantity ordered), or should you need to amend any errors in placing it, you need to contact us directly.
3.6. After you confirm your order, it will be directly forwarded to TAXIVISIONUNO SRL. Your order will be stored in our systems at TAXIVISIONUNO SRL legal address.
3.7. After you complete the purchase procedure, please download, save and/or print the General Terms in effect at the time your order is placed. You will also receive an email message at the address you entered in the purchase form, detailing the main terms of purchase in effect for your order.
3.8. TAXIVISIONUNO SRL undertakes to ensure that all images shown on our Website are faithful reproductions of the original products. To do so, we use every technology available to us to minimize inaccuracies. However, some degree of discrepancy can result from the technical specifications and colour resolution of the device you are using to view our Website. Consequently, TAXIVISIONUNO SRL will not be held accountable for any inaccuracies in our products’ images on our Website, if they are due to said technical reasons.
3.9. In case of an ongoing controversy with a customer concerning an order, TAXIVISIONUNO SRL reserves the right not to accept new orders from the same customer. The same applies to any cases where TAXIVISIONUNO SRL deems a customer to be ineligible. Examples of ineligibility include: previous violation of the agreement for online purchases on our Website, illegal activities in any form, and any other legitimate reasons resulting from the customer’s misconduct.
4. AVAILABILITY
4.1. You acknowledge that TAXIVISIONUNO SRL’s stock of products offered through this Service is limited.
4.2. You cannot order a product by adding it to your Cart and saving the Cart to complete your purchase procedure at a later time. If the purchase procedure is not fully completed, all articles in your Cart will be deleted at the end of your shopping session.
4.3. Occasionally, inconveniences can occur and some of our products can become unavailable. In such cases, we will promptly inform you by email or phone. We undertake to inform you within the delivery deadlines indicated below. You will have the possibility to choose whether to order a different article of the same kind or to cancel your order. If you choose to cancel your order, no amounts will be charged to your credit card. If the amount for your order has already been charged, you will be refunded as soon as possible.
4.4. TAXIVISIONUNO SRL reserves the right to change the products for sale on our Website at any time without prior notice.
5. COMPLETING YOUR ORDER
5.1. The purchase procedure is complete when you receive confirmation that the payment for your order has been made. Upon confirmation, you order is forwarded to TAXIVISIONUNO SRL and cannot be modified or cancelled, except for the cases specifically mentioned in these General Terms or in applicable Italian laws.
5.2. Your order confirmation is full proof that you accept these General Terms.
5.3. All data you register on our Website are full proof of the transactions between you and TAXIVISIONUNO SRL. Should any controversy arise between you and TAXIVISIONUNO SRL concerning a transaction completed on our Website, all data stored by TAXIVISIONUNO SRL will be full proof of said transaction.
6. PRICE AND METHODS OF PAYMENT
6.1. Prices for all products offered for sale on our Website include VAT.
6.2. Prices for all products for sale on our Website are expressed in euros (EUR).
6.3. The total amount of your order includes shipping costs, as specified below and as shown in your Cart.
6.4. TAXIVISIONUNO SRL reserves the right to change the prices of the products offered for sale on our Website at any time without prior notice. If the products you wish to buy are available in our stock, we will charge you the price shown on our Website when you confirm your order.
6.5. TAXIVISIONUNO SRL accepts payments via PayPal (both via registered account and via credit card) or via bank transfer.
6.6. Your order will be shipped after we receive your payment.
6.7. You cannot request separate deliveries for orders including several products.
7. LIMITATIONS IN PRODUCT DELIVERY
7.1. The products you order will be shipped to the address provided by you during the purchase procedure. Please note we only ship within Italy.
7.2. For safety reasons, TAXIVISIONUNO SRL cannot ship orders to P.O. Boxes. We cannot accept an order if we are unable to identify the recipient as a physical person and/or we cannot identify their delivery address.
8. DELIVERY
8.1. Shipping costs are listed together with any other costs pertaining to your order at the end of the purchase procedure, before you are asked to confirm. Products are shipped via GLS express courier within 3 working days from the receipt of your order. Shipping costs amount to €12.90. For orders of 199 € or more, shipping is free of charge.
8.2. TAXIVISIONUNO SRL will make every effort to deliver the products you buy as soon as possible. To this effect, we reserve the right to send separate deliveries for orders including several articles, depending on their availability status in our stock. In this case, TAXIVISIONUNO SRL will promptly inform you via email or phone. We will then charge to your credit card the part of the total amount corresponding to the products we have shipped. Shipping costs, if applicable, will only be charged once.
8.3. TAXIVISIONUNO SRL’s Customer Service will assist you in all matters regarding the delivery: you can contact us via email at shop@taxivision.it or via phone at +39 011882185.
8.4. For any inconvenience, or in case of delivery delays over 15 working days from the date of confirmation of your order, please inform us via email at shop@taxivision.it or via phone at +39 011882185. TAXIVISIONUNO SRL reserves the right to decline to respond to any complaints filed after thirty (30) days from the date of confirmation of your order.
9. CONFORMITY OF YOUR ORDERS
9.1. Upon delivery, you will need to check the products and confirm they correspond to the ones you ordered.
9.2. Should you notice any issues with the products upon delivery (i.e. the packaging is damaged or has been tampered with; the products are damaged; some articles are missing; etc.), you will need to report them directly on the delivery document that you will be asked to sign.
9.3. If the products you receive do not correspond to those you have ordered, you will need to promptly inform TAXIVISIONUNO SRL via email at shop@taxivision.it of via phone at +39 011882185. You have the right to request the delivery of the articles you ordered. If those articles have become unavailable, you have the right to order different products of the same kind or to cancel your order. If you cancel your order, you will be refunded of any amounts already charged as soon as possible.
10. RETURNS AND REFUNDS – WITHDRAWAL
10.1. The exercise of the right of withdrawal from the order by the customer and requests for returns and refunds relating to items purchased on the Site must be made as follows:
a) Reports relating to the possible return of prod-ucts must be submitted strictly within 14 (fourteen) days from the date of delivery of the items to the customer by means of a request to be sent to the following e-mail address: shop@taxivision.it or to the number +39 011882185.
b) The products for which the right of withdrawal is exercised must be shipped by the customer within 30 (thirty) days from the date of acceptance of the return procedure by TAXIVISIONUNO SRL in intact conditions, in their original packaging, complete with accessories and any manuals, without any lack. Otherwise, the return request will not be accepted. PLEASE NOTE: in case of opening the original packaging, TAXIVISIONUNO SRL will apply a refund of the expense incurred by the customer net of VAT of 22% and net of an additional 15% as a “restocking fee” on the total purchase price including VAT, as the product can no longer be resold by TAXIVISIONUNO SRL as new.
c) Exclusively for the Bang & Olufsen products TAXIVISIONUNO SRL will apply a refund of the expense incurred by the customer in its entirety, VAT included and without “restocking fee”.
d) The shipping costs to TAXIVISIONUNO SRL of the returned products are charged to the customer. Shipments made to TAXIVISIONUNO SRL in Port Assigned will be rejected.
10.2. Please return the products to this address: TAXIVISIONUNO SRL, Via Giuseppe Verdi 21 – 10124 – Turin (TO), Italy.
10.3. TAXIVISIONUNO SRL will check the returned products to confirm they are in the same conditions as when they were first shipped to you. Should the goods be damaged or different from those we sent you, we reserve the right to request you a compensation. TAXIVISIONUNO SRL will not be held accountable in case of loss of returned products, shipping to the wrong address or delays in the delivery of returned products. You agree that all risks regarding said shipping will be borne by you.
11. RESPONSIBILITY FOR FAULTY PRODUCTS
11.1. TAXIVISIONUNO SRL is responsible for any faults in the products we offer on our Website. This includes products that differ from those you ordered, in accordance with applicable Italian laws and with D.Lgs n. 206/2005 (legal protection for consumers, which applies the relevant EU legislation and, specifically, the principles and procedures contained in the Directive 1999/44/EC).
11.2. The warranty is valid if both the following conditions are met: a) a fault is found within 24 months from the date of delivery of the product; b) you file a formal complaint within 2 months from the date you notice said fault.
11.3. In accordance with art. 130 of the Italian Codice del Consumo (consumers’ code), if the product you received is nonconforming you have the right to request a conforming product free of charge. We can comply by repairing or substituting the product in question, by granting you a proportionate discount on its price or by accepting to dissolve the purchase agreement.
11.4. Any complaints pertaining to said warranty must be sent to us via email at shop@taxivision.it and confirmed by sending the same complaint via ordinary mail (with acknowledgement of receipt) at the following address: TAXIVISIONUNO SRL, Via Giuseppe Verdi 21 – 10124 – Turin (TO), Italy. The warranty granting refunds and substitutions for products purchased on our Website is not valid for products that have not been purchased on our Website.
11.5. Return costs for faulty products or for products nonconforming to your order (i.e. wrong article, damaged article, etc.) will be borne by TAXIVISIONUNO SRL.
12. LIMITATIONS OF RESPONSIBILITY
12.1. TAXIVISIONUNO SRL will not be held responsible for indirect and consequential damages. Specifically, we are not responsible for loss of profit following the purchase of products sold by TAXIVISIONUNO SRL on our Website.
13. ONLINE DISPUTE SETTLEMENT FOR CONSUMERS
13.1. For customers residing in Europe, the European Community has created an online platform as an alternative way of settling disputes. This tool can be used by European consumers to solve, via a non-judicial route, any dispute relating to and/or arising from contracts of sale of goods and services entered into online. If you are a European customer, you can use this platform to settle any dispute relating to the online agreement with us. The platform can be found at the following link: https://webgate.ec.europa.eu/odr. For any further questions, you can contact us via email at shop@taxivision.it.
